Help Center

How Can We Help?

Find answers to common questions or reach out to our support team — we're here for you.

Get In Touch

Contact Options

Choose the best way to reach us.

💌
Email Support

For billing issues, account questions, and anything else.
We respond within 24–48 hours.

support@fitvaultai.app

📷
App Store Reviews

Found a bug or have a suggestion? Leave a review on the App Store or Play Store — we read every one and use your feedback to improve the app.

Rate on App Store  |  Rate on Play Store

📱
In-App Support

Open FitVault AI → Settings → scroll to the bottom and tap "Support" to send us a message directly from the app, including your device info for faster help.

Send a Message

Contact Form

Fill in the form and we'll get back to you as soon as possible.

Common Questions

Frequently Asked Questions

Quick answers to the most common support questions.

Billing & Subscriptions

How do I cancel my subscription? +
iPhone/iPad: Go to Settings → [Your Name] → Subscriptions → FitVault AI → Cancel Subscription.

Android: Open Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → FitVault AI → Cancel subscription.

You keep Pro access until the end of your current billing period.
I was charged after my free trial. Can I get a refund? +
Refunds are handled by Apple or Google, not by us directly.

Apple: Visit reportaproblem.apple.com and request a refund.
Google: Contact Google Play support — refunds may be available within 48 hours of the charge.

To avoid future charges, cancel your subscription before the trial ends.
I lost my Pro access after reinstalling the app. +
Open FitVault AI → Settings → scroll to Subscription → tap "Restore Purchases". This will re-link your subscription to the app. Make sure you're using the same Apple ID or Google account you used when you subscribed.
How do I redeem a promo code? +
Open FitVault AI → tap any locked feature to open the paywall → scroll to the bottom → tap "Tengo un código" (or "I have a code") → enter your promo code → tap Redeem. Your Pro access will be activated immediately.

Technical Issues

The AI food scanner isn't recognizing my food correctly. +
Try these steps:
  • Ensure good lighting — natural light works best
  • Hold the camera 20–30 cm (8–12 inches) from the food
  • Try scanning the barcode instead of the photo (more accurate)
  • Ensure you have a stable internet connection
  • Restart the app and try again
If the scanner consistently gives wrong results for a specific food, please contact us so we can improve it.
My steps aren't syncing from Apple Health / Google Fit. +
iOS: Go to Settings → Privacy & Security → Health → FitVault AI → make sure "Steps" and "Active Energy" are toggled ON.

Android: Go to Health Connect → App permissions → FitVault AI → ensure permissions are granted.

Also check in FitVault AI → Settings → Health to make sure health integration is enabled in the app. After granting permissions, pull down to refresh the home screen.
The app is crashing or behaving unexpectedly. +
Please try:
  • Force-close the app and reopen it
  • Restart your device
  • Check for app updates in the App Store / Play Store
  • Ensure your device OS is up to date
If the issue persists, please contact us at support@fitvaultai.app with your device model and OS version.
How do I delete all my data? +
Open FitVault AI → Settings → scroll down to "Delete All Data" → confirm twice. This permanently removes all diary entries, workout routines, and profile data from your device. This action cannot be undone. Uninstalling the app does not automatically delete your local data — use this option first if you want complete data removal.